Refund Policy
Effective date: October 28, 2026
Scans
The quick scan with Claude Haiku is free and never uses credits. The deep scan with Claude Opus is optional and uses one credit per shot; you see the price before you start it.
Credit Packs
Credits pay for fixes and deep scans. Each fix uses one credit per second of the shot it repairs: a fix in an 8-second shot uses 8 credits. Credits never expire.
If you haven't used any credits from a pack, you can request a full refund within 14 days of buying it. Once credits from a pack have been spent on fixes or deep scans, that pack is no longer refundable.
Fixes and Scans That Don't Land
If a fix fails, or runs but leaves the error visible, the credits it used are returned to your account automatically. The same goes for a deep scan that doesn't finish. You don't need to ask.
Studio (Seedance) Packs and Passes
Studio credits are separate from fix credits and never expire. If a video fails or is blocked by the content filter, its credits are returned automatically. If you haven't made any videos with a Studio pack or Unlimited* pass, you can request a full refund within 14 days of buying it. Once videos have been made with it, it is no longer refundable. Launch bonus credits have no cash value.
How to Request a Refund
Email business@alanany.com with the subject line "Refund Request" and include the email address associated with your Scene Fixer account. We will process your refund within 5 business days.
Refunds are returned to the original payment method via Stripe. Depending on your bank, funds may take an additional 5–10 business days to appear on your statement.
Earlier Subscriptions
We no longer sell subscriptions. If you subscribed to a Starter, Pro, or Studio plan, you can request a full refund within 14 days of your first subscription payment. Renewal charges after that are non-refundable. You can cancel at any time from the pricing page; cancellation takes effect at the end of the current billing period and you keep access until then.
Exceptions
We reserve the right to decline a refund if we have reasonable evidence of abuse (e.g. repeated sign-ups across multiple accounts, or repeated buy-and-refund cycles). Outside the 14-day window, refunds may be issued at our discretion for documented technical failures that prevented use of the Service — contact us and we will review on a case-by-case basis.
Contact
Questions about billing or refunds: business@alanany.com
FredWorth GmbH · Witikonerstrasse 487 · 8053 Zurich · Switzerland